Stealth BJJ Teesside
Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

www.stealthteesside.co.uk

INTRODUCTION

To help you get the best out of Stealth Teesside and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply.

The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team at your club will be happy to help you.

To help make these terms and conditions easy to read, we have split them into two parts.

·        Part A – terms and conditions of membership

All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.

·        Part B – rules and regulations for using facilities

These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit to your club.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.

These terms and conditions replace any previous versions.

We have worked closely with Plain English Campaign in making these terms and conditions as user- friendly as possible.

PART A – TERMS AND CONDITIONS OF MEMBERSHIP

Definitions that apply to part A You – the lead member

Linked member – anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us –Stealth & Fitness Limited

Your club – the Stealth & Fitness club which you have applied to join or have been transferred to

Responsibilities of lead members and linked members

Every person who signs the membership application will be jointly and individually responsible under this agreement.

This means that:

·        if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them.

·        each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and

·        each of those people will be responsible for paying any extra charges and fees which they, any other people who have signed the form, a linked member or a guest has to pay for using facilities and services not covered by the membership category.

 The responsibility in A1b for the fees and charges of any linked member continues until:

·        the linked member’s link with the lead member changes in any of the ways set out in A8 ‘Changing your membership’; or

·        the linked member ends their membership by following the procedure in ‘Ending your membership’.

The rules in A1a to c also apply to anyone who makes an application online.

All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.

  You and all linked members must keep to the rules and regulations for using facilities set out in Part B.

Notice

We calculate your membership in whole calendar months. This means that the following applies.

Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the Current month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 May, it will run out on 31st of May, your membership will end on 31st of May and you will not pay any more Direct Debits, after giving notice.

·        Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice, we will end your membership at the end of the month

during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May.

If you want to give notice, it must be in writing (addressed to the Membership Department at the club). We will accept notice by email (the email address is on your club website). If you need to give us evidence of certain things, you can provide them as attachments to an email.

 Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:

·        if you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);

·        if you hand your notice in at your club, ask for a receipt; or

·        if you send us your notice by email, ask for a delivery receipt.

We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let your club know so they can check whether we have received it.

From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.

  If we need to give notice to you:

·        it will be effective if we send it to the address or email address we have in the records we hold about you; and

·        if we give notice during a month, our notice period will run from the first day of the following month.

Membership categories

You are entitled to use the facilities available under your category of membership. Your club will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

Not all membership categories may be available, We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.

 The child’s membership fees will be based on their age and, if relevant, will increase from the month following each birthday. When a Child turns 16 they will then move to Juniors & Students Category. When a child turns 18, they will become an independent adult member and will need to sign a new agreement. If you continue to pay the young person’s membership, you should also sign the young person’s agreement. We have the right to limit the number of children linked to an adult’s membership.

If you have a disability which means you need someone to help you use the facilities at our club, you can link your assistant to your membership or sign them in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.

Membership types and length of membership

 Standard Annual Membership and Standard Monthly Membership

Your membership will begin on the day when you make your membership application.

Your membership will run for the initial period, which is at least 1 full calendar months and will continue then indefinitely until you give us notice in writing.

 The ‘initial period’ is the full 1 calendar month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in ‘Starting your membership’.

This means that for Standard Annual membership and Standard Monthly membership your minimum commitment is to pay for the first 1 full calendar months of your membership with us (together with the part of a month prior when you signed up as mentioned in A5d ‘Starting your membership’). This applies even if you have Standard Monthly membership and cancel your direct debit before then.

If you want to end your membership from the end of the initial period, you can give us notice (see A2 ‘Notice’) as long as we receive your notice any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not end until three months after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. There is more information on ending your membership in A14.

4.2 Starting your membership

a.         You will not need to pay an administration fee when you join.

b.         If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.

c.         You will need to pay an amount to cover your membership fee from the day that you join until the 1st of the following month. If you join after the 20th of the month, you will need to pay for the rest of the current month, plus the whole of the next month.

d.         When you and anyone linked to your membership join, you will each need to have your photograph taken. This is to allow us to check your identity when you enter your club.

e.         You can change your mind about joining. To do this you will need to give notice in writing. You can do this at any time up to 14 days after making your membership application and your entire membership will end. If you or any of your linked members enters the club to use the facilities during the 14-day cancellation period we will charge a proportion of the monthly fee to cover this period and we will refund the balance of any fees you have already paid.

5. Membership Fees

a.  For Standard Annual membership your membership fee is due every year and covers the year to come. You must pay for your membership by making one payment each year.

b.  For Standard Monthly membership your membership fees are due on the 1st of each month and cover that month. You must pay for your membership by making monthly payments by direct debit, unless we agree otherwise.

c.  For Flexible membership your membership fees are due on the 1st of each month and cover that month. You must pay for your Flexible Membership by making monthly payments by direct debit, unless we agree otherwise.

d.    Where you pay by direct debit, we will ask your bank for your monthly payment around the first working day of each month.

6.  Membership Cards

a.  As soon as possible after you make your membership application, we will send or give you and any linked members (except for children under the age of two) a membership card / token / barcode that must be used each time you or they enter a club. We may refuse entry without a membership card / token / Barcode.

b.  If you lose your card, For each replacement card we will charge you an administration fee of £5.

c.  Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership card or token to another person. To protect all of our members, we may ask to see another form of identification (besides your membership card) before we allow you into our clubs.

If another person uses your membership card or token, we have the right to end your membership. Please read ‘Cancelling your membership’.

you can use your membership card or token as a charge card for certain things you buy and for certain services you use at the club. You can only do this if you pay for your membership by direct debit.

7.  Changing your Membership categories and linked members

a.  We realise that your needs can change over time, so you can apply to change your membership category by contacting the club. You can only change your membership category after the end of your initial period.

You may need to provide proof that you qualify for the new membership category you are applying for.

b.  When you change categories, your membership fees will change to the current fees advertised for that category for new members at the club. You will have to pay any difference in the membership fees between your new category and your old category. If you pay your membership fee in one payment each year and your initial period has ended, we will refund any overpayment relating to the period after you change your membership category. We will not refund any joining fees you have already paid.

c.  If you want to link another adult member to your membership, we will need their signature to make the change.

d.   If you are linked to another member, either you or the other member can ask to remove that link. If the linked member also wants to end their membership, they will need to give the period of notice that applies to their membership type and the initial period will still apply as explained in ‘Membership types and length of membership’.

f.         If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member.

g.       If we add someone to your membership as an adult linked member and you are still within your initial period, both you and your new linked member will start a new membership and a new initial period will apply to both of you, starting on the 1st of the month after the date we add the linked member.

h.       Except where a linked member (who can be an adult or a child) ends his or her membership, any changes to your monthly payments caused by adding or removing a linked member will apply from the 1st of the month after the change takes place, as long as we receive notice of the change by the 20th of the month. Changes to your monthly payments when a linked member (adult or child) has ended his or her membership will apply the end of the linked member’s notice period.

8.  Other Charges

a.  There may be an extra charge for a small number of facilities and services. We will display the current charges on a noticeboard in your club or you can get a list of the current charges from the club reception.

b.  For the purposes of working out the charges, we treat bank holidays as peak time. If you have an off- peak membership, you will be able to use your club during off-peak times only (please ask your club for details of these times).

c.  Charges may vary from time to time and from club to club. For details of all charges and fees, please contact the membership team at your club.

d.  If you or a linked member uses these extra facilities and services or has to pay a guest fee but does not pay for them at the time, we will take the charges using your credit card (or, if this is not available, by direct debit).

9.  Using Other Clubs

a.         As a member of Stealth Teesside, you may be able to use other Stealth BJJ Clubs. Please ask the relevant club you would like to visit for details, as certain restrictions and costs may apply.

10.  Guests

You and any other linked adult member (except nannies) can introduce guests to your club. You or the linked member introducing the guest must:

·        sign in any guests at reception.

·        stay with the guests at all times; and

·        make sure the guests are aware of, and keep to, our rules and regulations set out in ‘rules and regulations for using facilities’.

b.         Guests must pay the appropriate fee to use the facilities at the club. Guest fees may be different pending on activity.

c.  Social guests (guests who are only entitled to use the café bar and not the sports facilities) will be able to visit the café bar only and there will be no fee for this. Social guests are not allowed to use your club (please ask your club for details of these times) You can get details of the guest fees which apply at your club on our website or from your club.

d.  You can sign in the same adult guest up to six times a year, but no more than twice in anymonth.

e.  Drop ins are accepted at Stealth and Fitness where you will pay the standard Drop in rate for use of the facility or a Class, each Activity will require the set drop in rate to be paid for example : if you pay to use the gym and strength and conditioning area you will pay for the drop in fee , if you then would like to take part in a BJJ Class you will then pay the drop in fee again for the activity.

11.  Suspending your Membership

a.                    At any time (other than after you have given us notice to end your membership) you can suspend your membership for a single period of between one and three calendar months within any twelve-month period.

b.                    If you want to suspend your membership you will need to request a membership suspension in writing or via email listing the dates you would like to suspend your membership from and to. You must put on the contact the start date for the suspension and the number of months you want it to last.

If your membership has linked members:

you can suspend the entire membership for yourself and all linked adult members and children, but you and all adult linked members will have to sign the membership suspension form.

·        individual adult linked members can suspend their membership due to a medical condition, but you and they will have to sign the membership suspension form.

·        you can suspend the membership of individual linked children due to a medical condition, but they will not have to sign the membership suspension form; and

·        if you suspend your and all your adult linked members’ membership, the membership of any linked children will also be suspended.

c.                    The suspension will take effect from the first day of the month following the date we receive your membership suspension request. You must make sure that your club has received the

membership suspension request. As the suspension will not take effect until, we have received the request and confirmed receipt and acceptance, we strongly advise that you get proof that we have received it. For example:

·        if you send the form by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it); or

·        if you hand your form in at your club, ask for a receipt.

d.                    We will confirm, in writing, that we have received this request and the date when the suspension will begin. If you do not receive this confirmation within 10 days, you must immediately let us know.

e.                    You will not be able to enter any club while your membership is suspended. If we find that you are using the facilities while your membership is suspended, your membership will immediately restart and you must pay any appropriate membership fees that are due for the period while your membership was suspended.

f.                          Throughout the time any adult membership is suspended, There will be no monthly fee for a child membership throughout the time it is suspended.

g.                    You can suspend your membership if you are suffering from a medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your membership suspension form signed by everyone who needs to sign it and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge.

h.                     If you suspend your membership and the suspension starts during your initial period, we will extend the initial period by the total period that your membership was suspended. If you give us notice to end your membership or the membership of a linked member while it is suspended, the suspension will end at the same time as the notice period starts, unless you are ending your membership early in line with ‘Ending your membership early’. If you are ending your membership in line with, the suspension will continue to the end of your membership.

i.                          Your membership will automatically restart at the end of the suspension. If the suspension request does not say how long the suspension is to last, your membership will automatically restart after the three months.

j.                          Suspending your membership is not the same as ending your membership.

12.  Ending your Membership

a.  If your membership has no linked members, only you can give notice to end it.

b.  If your membership has linked members, the following rules apply for ending membership

·        If you give notice to end the membership, we will treat it as applying to you and to all linked members unless you tell us otherwise.

·        If a linked member who has signed the membership application form gives notice to end the membership, we will treat it as applying to you and to all linked members unless the person giving notice tells us otherwise.

·        If your membership is ended, it automatically ends the membership of all linked members.

·        Individual adult linked members can end their own membership by giving us notice.

·        You can end the membership of individual linked children by giving us notice.

c.    You must continue to pay your membership fees until your membership ends.

d.    Your membership will end at the end of your notice period.

e.    You must not enter any club once your membership has ended. Linked members must not enter any club once their membership has ended.

12.1  Medical condition, loss of employment, insolvency, employment relocation, house move or other changes in personal circumstances

a.         At any time you can end your membership if:

·        you are suffering from a medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy)

·        you lose your employment or are declared insolvent;

·        you are being relocated in your employment to a location which is more than 10 miles from Stealth & Fitness Ltd.

·        you are moving home to a location which is more than 10 miles from Stealth and Fitness Ltd; or we are satisfied that there has been a change in your personal circumstances,

other than those listed above, which means that it is no longer reasonable for you to use the club’s facilities or to continue being a member.

b.         To end your membership for one of the reasons listed above, you must give us notice in writing in line with ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see ‘Notice’).

c.         You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.

13.1  Increase in Membership Fees

a.         At any time, you can end your membership if we give you notice under (‘Changing your membership fees and this agreement’) of an increase in your membership fee of more than either 1% above the rate of inflation or 3%, whichever is higher. The rate of inflation means the Retail Prices Index All Items 12-month percentage change published by the Office for National Statistics for the July before the date on which we give you notice.

b.         You must give us notice in writing in line with ‘Notice’. The period of notice is one calendar month for all membership types.

13.2   Significant changes at your club

a.   At any time, you can end your membership if we give you notice under A19a that we intend to:

·        change the location of your club; or

·        close your club permanently.

b.  The period of notice is one calendar month for Flexible membership or three calendar months for Standard Annual and Standard Monthly membership. The only exception to this is if the period of notice we have given you is less than the period of notice you must give us, in which case you can end your membership by giving us written notice which ends on the date the changes apply from. We will refund any part of your membership fee you have already paid for any period after that date.

14.  Cancelling your membership

a.  We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from your club and all other David Lloyd Clubs and to cancel your entire membership.

b.  We may also cancel your entire membership in the following circumstances.

·        If you or a linked member breaks or repeatedly breaks this membership agreement or the club rules and you do not or cannot put it right within seven days of us writing to you about it.

·        If, with your knowledge or permission, another person uses your membership card to get into any club.

·        If, with a linked member’s knowledge or permission, another person uses that linked member’s membership card or token to get into any club.

·        If you, your linked member or your (or a linked member’s) guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at any David Lloyd Club.

·        If, for a period of longer than 12 calendar months, neither you nor any linked member uses any club facilities.

c.       If we receive any complaint about your behaviour or that of a linked member at any Stealth BJJ or if you or a linked member persistently behave inappropriately, or if we believe that your continued membership (or that of a linked member) is not in the interests of other members of your club, we have the right to suspend your entire membership. You have the right to appeal against our decision (unless your behaviour is covered by A16a or A16b). You can get details of our appeal procedures from reception or online through our application . If we are not able to sort out the issue following your appeal, or if you do not appeal in line with our appeal procedures, we have the right to cancel your entire membership.

d.       If we cancel your membership for any of the reasons in clauses A16a to A16c, we have the

and Fitness as a guest or for any other reason.

15.  If you do not pay your membership when it is due

a.  If you do not pay your membership fee when it is due, we will write to you to let you know. If you are paying by direct debit, we will try to take this payment from your account again later in the month. If that is unsuccessful, but your direct debit instruction is still in force, we will try to take payment again in the following month for the payment you have missed and the amount due for the current month.

b.  We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt- collection agency.

c.   If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £15. We will also charge an administration fee of £10 each missed payment.

d.  If you do not pay for your membership, we may prevent you and any linked members (adults or children) from entering any club. This does not mean we will end your membership.

e.   Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.

16.  Changing your membership fees and this agreement

a.  We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.

b. If we plan to increase the membership fees by more than the higher of these amounts, we will make every reasonable effort to give you at least one month’s notice. We will give you notice of the change by writing to you (as described in ‘Notice’) and by displaying a sign on the noticeboard in the club and or sending a email to all members.

c.  As well as the increase described in A18a above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you one month’s notice of the increase (either in writing or by displaying a sign on the noticeboard in your club).

d. We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B or displayed in your club, at any time, as long as we give you notice before we make the changes.

e.  We may transfer our rights or obligations (or both) under this agreement, or subcontract our obligations under it, to another organisation without giving you notice and you will continue as a member. If the other organisation fails to provide the same (or equivalent) facilities and services we provided, you may end your membership by giving them notice in writing. Your membership will end on the last day of the month in which they receive your notice.

17.  Making changes to your club or its facilities, services and activities

a.  If we decide to change the location of your club or to close it permanently the following will apply.

·        We will make every reasonable effort to give you at least one months’ notice of the change or closure (either in writing or by displaying a sign on the noticeboard in your club).

You can end your membership by giving us notice in writing in line with A2 ‘Notice’. You must give us one calendar months’ If we cannot give you one months’ notice of the change or closure but you want to end your membership, you can give us written notice which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date.

b. We have the right to increase, reduce or withdraw certain facilities, services or activities in any of our clubs either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work).

c.  If we decide to reduce or permanently withdraw some of the facilities from your club, we will make every reasonable effort to:

·        display a notice of the proposed change on your club’s noticeboard one month before the changes come into force; and

·        give you one month’s notice in writing if your membership includes access to these facilities.

d.       If we give you notice under A19d that we have decided to facilities and your membership category includes these facilities, you may ask us to reduce your membership fee to that which applies to your membership without these facilities.

e.       If we decide to make any other change to the facilities, services and activities available at your club, we will give you notice by displaying the notice on your club’s noticeboard if this is reasonably possible.

f.         If your club is closed for more than seven days in a row and we do not provide another facility (this may be a facility with fewer services or a temporary facility) at your club or somewhere up to 10 miles from your club, we will refund a percentage of your membership fees which relate to the period that your club is closed, but not including the first seven days. This does not apply if we permanently close a whole facility (for example, the gym or BJJ facilities), or if we have to close the facility due to reasons outside our control. It does not apply to facilities which we close during certain seasons, such as outdoor pools and courts.

g.       If we have to close facilities or clubs for reasons outside our control, we will try our best to provide other facilities or consider whether we should pay you any compensation.

h.       We will display details of the opening and closing times for your club at reception and online through the Stealth Club right App. Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on your club’s noticeboard. We will try to give you at least one month’s notice if we reduce the opening hours of your club.

18.  Complaints

a.  We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.

b.  If you have a complaint, you should first tell a member of staff at your club. If you are not satisfied with their response, you should contact the manager on duty at your club. If you are still not satisfied, you should contact the general manager at your club. If you are still not satisfied with the general manager’s response, you can write to the regional manager of your club at our head office.

19.  Liability

a.  We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of your club or any other David Lloyd Club, other than the liability which arises from our negligence or our failure to take reasonable care.

b.  We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your club or any other David Lloyd Club, other than the liability which arises from our negligence or our failure to take reasonable care.

c.  Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

20.  Data Protection

a. We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.stealthteesside.co.uk or from the Stealth and Fitness Club. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

21.  Children

a.  We welcome children to our clubs but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the club or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this.

b. If your child continues to behave unreasonably, whether on one visit to the club or over a number of visits to the club, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any club.

c.  If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to the regional manager of your club at our head office.

PART B – RULES AND REGULATIONS FOR USING CLUBS, FACILITIES AND ACTIVITIES

Definitions that apply to part B

You – any person using the club facilities under your membership

Linked member – anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us –Stealth and Fitness Limited

Your club – the Stealth and Fitness which you have applied to join

General health and safety

As your safety is our main priority, we do not allow crockery or glasses outside the clubroom unless we have organised this.

We do not allow pets (except for registered working assistance dogs) in the club.

 To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our clubs. If you do not understand a notice or sign please ask one of our team members at the club.

Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.

If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the senior manager on duty immediately.

For legal and health reasons, you must not smoke while using any of the club facilities.

While you are at the club, we expect you to behave appropriately, respectfully and politely, and dress appropriately (for example, by not wearing your swimsuit in the club room), at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.

You should not use the club if you have an infectious illness or condition.

For your safety, when using the Gym facilities, you must wear appropriate footwear for the surface (for example, non-marking smooth-soled shoes).

2.  Your Childs Health and Safety

a.       a. Children aged 11 or under must be supervised at all times by a member over the age of 18, including in any matted area or Ancillary cafe. However, this does not apply if they are at an activity, we organise at the club which parents and guardians do not need to go to (we call this a ‘supervised activity’). Family changing rooms are not available, children over the age of eight can use the male / female changing rooms without supervision.

b.       If you cannot bring your children to a supervised activity, you can apply to the manager to get a pass for a named member of your immediate family to bring them instead. This person is not allowed to use any of the club facilities except the cafe.

c.       If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with.

d.       All our employees who work with children are DBS-checked.

e.       You must not bring your children into the club facilities if they have an infectious illness or condition.

f.         Children aged eight or over must use the men’s or women’s changing rooms, according to their sex (or a family changing room, if one is available).

g.       Children aged 13 or under may use the gym only when there is an organised activity for them

3.  Car Park

a.  You are only entitled to use the club car park while you are using the club facilities. You must park only in the spaces in our car park. If you do not have a disabled badge you must not park in the spaces reserved for disabled badge holders.

b.  We do not guarantee that car parking will be available at our club.

c.  You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.

4.  Lockers

a.  You bring all personal belongings to the club at your own risk. We do not accept legal