Stealth & Fitness PRIVACY NOTICE
This
is our Privacy Notice. In it you can find all the information you need about
how we use your personal data.
WHO WE ARE
Stealth
and Fitness Ltd is a limited company , whose registered office is located at Portrack
Grange Road Stockton On Tees.
PERSONAL INFORMATION WE COLLECT
We
may collect and process the following data about you summarised by category:
Members, non-members and guests
Contact and identification details
We
record your name, postal and email addresses, telephone number(s) and contact
preferences when you enquire on our website or when you sign in as a guest at
one of our clubs. If one of our members makes a booking for you as a guest or
recommends you as a friend they may provide us with your name, phone number and
email address.
Session and device details
We
record your name, email address, your device’s MAC address and IP address when
you log on to our wireless network.
Payment details
If
you pay for goods and services in our clubs by card we record your payment card
details.
Usage and attendance details
We
may capture your image on CCTV when you visit one of our clubs.
If
you use our website, we record information about the URL you came from, your
device’s IP address, your browser type and information about where your device
is located.
If
you use one of our classes or the therapy rooms, we keep a record of your
booking and a consultation card which holds information about your general
health and treatment.
Correspondence and incidents
If
you contact us we may keep a record of that correspondence and any comments and
responses you submit via surveys and our feedback system.
If
you or your child is involved in an incident at one of our clubs, we will record
details of the incident.
Details about your child
If
your child attends a supervised activity at one of our clubs we keep a record
of their attendance, emergency contact details and essential health information
e.g. allergies.
Members
In
addition, if you are a member of our club, we may collect and process the
following data about you summarised by category:
Contact and identification details
We
record your date of birth and gender. We may also take your photograph when you
join. We store your user name and password if you register online with us. If
you give us evidence in support of your membership application we will keep it
on file.
Session and device details
If
you use the mobile app ‘Clubright’ we record your usage data and location (if
your device settings allow).
Payment details
We
keep details of your membership package and fees for you and others linked to
your membership and the payments you make to us. If you pay your
membership and other fees by direct debit we keep a record of your bank details.
Usage and attendance details
We
keep a record of when you swipe into Stealth and Fitness Ltd using your
membership card. We also hold information about your class bookings. We keep a
note of vouchers and guest passes issued to you. We keep a record of your
health and fitness goals if you choose to share them with us.
Your personal circumstances
If
you give us evidence of relocation, redundancy or a medical condition in line
with our cancellation or suspension policy we will keep it on file.
Information we receive from third parties
If
your membership is connected to your employer they will give us your employee
number. If you connect your wearable device to any of our equipment in club we
will automatically receive data from it. If your device is registered with us,
we may also receive usage data from the supplier.
Details held by other service providers
We
may make available to our members some services which are provided by other
companies. In each case, they are responsible for telling you about any
personal data which they collect. Examples include Boditrax, MyZone, PlaySight,
Non-members and guests
If
you are not a member we use the information that you provide or that we collect in line with this Privacy Policy and our
Website Terms of Use on
the basis of our legitimate business interests unless otherwise stated for the
following purposes:
Contact and identification details
We
use your contact details to respond to your enquiry or manage your booking and to let you know about our products and
services which may be of interest (including
through the use of email, phone and text if
you have agreed to receive this information from us electronically).
Session and device details
We
use session and device details to manage access to our network and to make our
website easier to use.
Payment details
We
use your payment card details to collect payment for goods and services.
Usage and attendance details
We
use CCTV for the prevention and detection of crime and the health and safety of
guests, members and staff. We use information about website usage to make our
website easier to navigate.
We
use the information you give us when visiting the facility to manage our
bookings and to inform our Coaches & therapists when offering services. We
need your permission to process information about your health and we will be
unable to offer any services without it.
Correspondence and incidents
We
use your feedback to improve our facilities and services and to assist us in
dealing with any query you may have. We record details of incidents to comply
with our obligations under health and safety legislation.
Details about your child
We
use the information you give us about your child to safeguard their health and
safety.
Members and ex-members
If
you are a member we use the information that you provide or that we collect in line with this Privacy Policy, our Terms
and Conditions of Membership and our Website Terms of Use on the basis of our contract with you
and our legitimate business interests unless otherwise stated for the following
purposes:
Contact and identification details
We
use your contact details to register you with the Stealth and Fitness Club, to
set up and manage your membership account and to administer our services in
accordance with our terms and conditions; to
contact you about changes to facilities, fees and membership terms; and to let
you know about our products and services which may be of interest (including through the use of email and text if you have agreed to receive this
information from us electronically).
Session and device details
We
use your session and device details to manage access to our network; to make
our website easier to use and to alert you about bookings and classes through
our mobile app.
Payment details
We
use your payment details to collect membership fees and other payments due from
you in line with our terms and conditions; to take advice and action in
relation to the collection of debts and to assist us in resolving any disputes.
Usage and attendance details
We
use CCTV for the prevention and detection of crime and the health and safety of
guests, members and staff. We use information about website usage to make our
website easier to navigate.
We
use usage and attendance data to administer our booking policy and the terms
and conditions on the use of our facilities; to improve your experience of our
facilities and to tailor our communications with you.
Your personal circumstances
We
use the information you give us to administer our policy on suspension or
cancellation.
Correspondence and incidents
We
use your feedback to improve our facilities and services and to assist us in
dealing with any query you may have. We record details of incidents to comply
with our obligations under health and safety legislation.
Details about your child
We
use the information you give us about your child to safeguard their health and
safety.
Information we receive from third parties
We use
data from your wearable device to improve your experience of our facilities. We
use information supplied by your employer to collect payment if your membership
is paid for by them.
We
may also use the information that you provide or that we collect in any
other way as described to you at the time of collection of your personal data.
SPECIAL CATEGORIES OF PERSONAL DATA
We
may process information about your health or your child’s health, for example
to ensure the safety of your child or to comply with our obligations under
health and safety law. Where the processing is to provide a service to you, we
will always ask for your agreement. If you are not happy for us to have this
information you do not have to agree, and you can change your mind at any time,
but this may mean that your child is unable to take part in a supervised
activity.
SHARING YOUR INFORMATION WITH OTHERS
We
value your privacy and do not sell your information to any third parties under
any circumstances.
We
may give information about you to the following third parties, who may use it
for the same purposes as us and also as set out below:
We
share data with our agents, contractors and employees in the country where you
are a member to administer your membership, your account, and any products and
services provided to you now or in the future.
We
may share data with agents and employees of any other companies in the European
Economic Area in the same group of companies as Stealth and Fitness Limited to
administer your membership, your account, and any products and services
provided to you now or in the future.
Sometimes
we may transfer your personal information outside the European Economic Area
(EEA). Depending on your relationship with us this may include:
transfers
to Vitality’s offices outside the EEA (e.g. South Africa) if you are a Vitality
member;
transfers
to the US where either we or our agents make use of services that are hosted
there.
If we
do so we will make sure that suitable safeguards are in place, for example by
using approved contractual agreements.
We
share your card and bank details with our secure payment providers to process
card transactions and direct debit payments.
We
share your contact details and preferences with mailing houses, our marketing
agencies, systems providers and other distributors for the distribution of
information to you.
We
share contact and identification details with our media agents, search engine
providers and social media platforms so that we can tailor our communications
to the right audience.
We
may share attendance details with your employer or flexible benefits provider
if your membership is arranged through them.
We
may share your data with anyone to whom we transfer or may transfer our rights
and duties under our agreement with you, if we have a duty to do so or if the
law allows us to do so. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and credit
risk reduction. We share data with third parties who will help process or
administer our services or who will provide advice and take action in relation
to the collection of debts.
HOW LONG WE KEEP YOUR INFORMATION
We
keep the information that
you provide or that we collect only for as long as we need to in line with the
reason it was collected. More detail is given below for each category of
information.
Non-members and guests
We
keep your contact details for up to four years after your first enquiry. We
keep enough information to record your communication preferences indefinitely
in order to avoid sending you unwanted information in future.
We
keep session and device details for 24 hours to avoid you having to log in
again on the same day.
We
keep correspondence for seven years in case you contact us again about the same
subject.
Members and ex-members
We
keep your contact and identification details, usage and attendance details and
information about your personal circumstances during your membership and for
seven years after it ends so we can respond in the event of any query about
your membership. We may keep certain information for longer than this if we
have a compelling reason for keeping it.
We
keep enough information to record your communication preferences indefinitely
in order to avoid sending you unwanted information in future.
We
keep correspondence for seven years after you leave in case you contact us
again about the same subject. We keep details of incidents for three years
after the date of the incident.
We
keep payment details during your membership and for seven years after you leave
in line with the BACS code of practice.
CCTV
recordings are deleted automatically after 40 days unless they are retained in
connection with an investigation, in which case we keep them until after the
investigation is concluded.
We do
not store any data received from your wearable device.
We
store details about your child for a year. We will ask you for a new health and
safety form for your child each year.
YOUR RIGHTS
You
have the right to make a request for a copy of the personal data that we keep
about you or to correct the details that we hold about you. We will respond
within one month.
If
you would like to know what personal information we hold about you, or would
like us to correct the details we hold about you, you should write to the
address below or email info@stealthteesside.co.uk,
enclosing proof of your identity (such as a copy of your passport or driving
licence) and asking to see your personal information or asking us to correct
the relevant information. You will have to give us enough information so we can
identify the personal information you have asked to see or have corrected. We
do not have to respond to your request until you have given us the information
we need. We will contact you within one month of your request or, where we have
asked for further information to identify you, within one month of receiving
such information.
You
have the right to receive the information in a portable electronic form. If
your request is by email from the address that we hold for you we will respond
by email to that address.
You
have the right to ask us to erase your personal data under certain
circumstances.
You
have the right to ask us to stop processing your personal data where the
processing is based on our legitimate interests. This does not include
processing which is in line with our Terms and Conditions of Membership, for
example payment processing. If we believe we have a legitimate reason for
processing your personal information including for the defence of any legal
claims we may decline your request.
Under
certain circumstances, for example if we decline your request to stop
processing, you have the right to ask us to restrict the processing of your
personal data.
UPDATING YOUR MARKETING PREFERENCES
We
may use your personal information to provide you with marketing information
about our products and services such as newsletters, product updates, surveys,
company announcements and invites to events that will be of interest to you.
You
can opt out of receiving marketing messages at any time by following the
unsubscribe links located within any electronic communication from us. You can
also contact your local club by phone or email using the contact details on our
website www.stealthteesside.co.uk
or on the club right app.
Please
note that, even if you opt out of receiving marketing messages, we may still
send you service related communications where necessary.
YOUR RIGHT TO COMPLAIN
If
you are unhappy about how your personal data is being processed you should
raise your concern with us first - see “Contacting Us” below. If you are not
happy with the way that we deal with your concerns you can contact the
Information Commissioner’s Office (ICO) at ico.org.uk
COOKIES
When you
visit one of our websites or mobile applications, we may send you a cookie. A
cookie is a small file that can be placed on your computer's hard disk or
mobile device for record keeping purposes and we may use them to do a number of
things:
Cookies
help us to recognise you when you next visit one of our websites and note the
advertisements displayed to you. This allows us to tailor the advertisements we
provide to your preferences. We may use the services of third party ad servers
for this purpose.
Cookies
may be used to compile anonymous statistics related to the take up or use of
services, or to patterns of browsing. A third party collects such data on our
behalf to measure web site performance. Information collected is aggregated for
reporting purposes. No personally identifiable information is collected by this
service. The use of this service assists us in measuring and improving the
structure and ease of use of our web sites.
If
you do not wish to use cookies, you may de-activate cookies in your web-browser
or reject the creation of cookies. You may wish to seek technical assistance
from your browser provider if you do not know how to do this. For more
information on cookies and how we use them visit
www.stealthteesside.co.uk
Stealth and Fitness Ltd cannot be responsible for any technical faults or
failures to your system.
CHANGES TO THIS PRIVACY POLICY
We
may update this Privacy Policy at any time. Any such changes will be posted on
our website. If you continue to use our services after we have changed this
Privacy Policy, the updated version will apply.
SECURITY AND LIABILITY
In
order to comply with our obligations under Data Protection law, we will protect
your personal data from unauthorised access, misuse, alteration or loss by
using commercially reasonable security measures. Any payment transactions will
be encrypted using SSL technology.
Nothing
in this policy in any way excludes or limits our liability for negligence
causing death or personal injury or for fraudulent misrepresentation.
Unfortunately
the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee
the security of any data transmitted to our site; any transmission will be at
your own risk.
We
are not responsible or liable to you for any loss or damage you may suffer or
incur in connection with your use of our online services which is caused by any
event beyond our reasonable control including the electronic transmission of
information, content, material and data over the internet and the interception
and decryption of it by others.
We
are not responsible to you for any losses or damage you may suffer caused by
any distributed denial-of-service attack, or any viruses, trojans, worms, logic
bombs or other material which is malicious or technologically harmful and which
may infect, contaminate or damage your computer equipment or computer programs,
or cause damage to software or damage to or loss of data unless caused by our
negligence. You should ensure that you use appropriate virus checking software
and firewalls.
Whilst we have taken reasonable steps to ensure the accuracy, currency,
correctness and completeness of the information contained on our website, we do
not check, review, monitor, verify or endorse any information, content,
material or data collected from or provided by third parties which is displayed
on or is otherwise available from our website or any third party websites or
services which you can access from our site. We are not responsible to you for
any loss, damage or injury you may suffer or incur in connection with such
information, content, material or data. It is your responsibility to check that
such information, content, material or data is accurate, current, correct and
complete.
If
your personal data is accessed by an unauthorised third party, we will not be
responsible for any direct or indirect damage caused as a result of such
unauthorised access.
Where
we have given you a password which enables you to access certain parts of our
site, you are responsible for keeping this password confidential. We ask you
not to share your password with anyone.
Whilst
we take all reasonable steps to ensure that our website continues to be
available there may be times when it is not available. This may be for reasons
relating to the maintenance of, or alterations to, the website or for reasons
beyond our control. We are not responsible to you if the website is unavailable.
CONTACTING US
All questions, comments and requests regarding this privacy policy should be addressed to info@stealthteesside.co.uk
Or by
writing to: Stealth and Fitness Ltd, Portrack Grange Road Stockton On Tees, TS18 2PH